"on arrival to the emergency room ..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
What I liked
on arrival to the emergency room with my baby who had been referred we were seen very quickly - probably due to the severity of her condition. However the staff were fantastic and I felt that everything that could be done was being done. When my daughter was admitted the staff in the children's ward were really attentive and understanding of two very worried parents (and rest of the family). I cannot praise them enough.
What could be improved
Cleaning of equipment and handwashing - you should not have to ask staff to wash their hands - it should be second nature. Also the cot was not cleaned well - there was lots of dust sitting on it!
I think it is important to give positive feedback as well as here improvements can be made.