""If you cannot keep this ..."

About: Queen's Hospital (Romford)

(as the patient),

Anything else?

"If you cannot keep this appointment, for any reason, or you change any of your personal details, it is important that you let us know AS SOON AS POSSIBLE, so that it can be offered to another patient"- or so it says on my appointment letter. I tried calling from 8.50am to 6.00pm in order to cancel my appointment, but couldn't get through as the line was permanent engaged. Ridiculous.

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