"Endoscopy"

About: Solihull Hospital

From the moment I walked into the Endoscopy department, I was treated with utter dignity and respect, all the nursing staff were caring and conscious of my comfort at all times. From the beginning to the end of the procedure I was constantly asked if I was comfortable and ok from the nursing staff and also from the Endoscopist. I would sincerely like to thank all concerned on the endoscopy department for there care and concern, they made a very trying experience as comfortable as possible for me and I am extremely grateful. Also on Monday the day after the procedure I was delightfully surprised to receive a call from the Endoscopy department to enquire if I was ok and all was well, thank all once again Charles Carter

Story from NHS Choices

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Charles Carter

Thank you for taking the time to post your feedback of your experience at Solihull Hospital under the care of our Endoscopy department. I have forward your email to the senior sister and their team.

I wish you a speedy recovery

kind regards

Iona

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Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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