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Excellent service

Story from nhs.uk

"Excellent service"

About: Royal Hampshire County Hospital

I recently had. 5 night stay in the Urology dept. The service was excellent, all the staff being friendly, efficient and considerate despite being obviously very busy. I was also very impressed how they all worked together as a team. The media give a lot of publicity to occasional shortcomings which are inevitable in such a large organisation as the NHS and this cannot be good for the genera morale of the staff, and I wish more notice was taken of how good the NHS is. We are very fortunate to have such a first class service. Many thanks. Norman Cox.

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Responses

Response from Royal Bournemouth General Hospital 10 years ago
Royal Bournemouth General Hospital

Submitted on 29/01/2014 at 09:55
Published on nhs.uk on 30/01/2014 at 03:00

Dear Mr Cox Thank you very much for taking the time to share your experience while staying on the Urology ward. We value all feedback, both positive and negative, as it helps us to inform and improve our services. Your comments praising the service and the friendly, efficient staff will be shared with the department who I know will welcome them. I am pleased that your experience was not reflective of the poor media publicity recently and thank you for noting the negative effect this has on staff morale. Receiving praise such as yours is so important in maintaining and raising staff morale and teamwork and I thank you once again for sharing your comments. Kind regards Sue Mellor Head of Patient Engagement

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