"Day case surgery"

About: Whipps Cross University Hospital

My mother who was clearly advised to be nil to mouth for atleast 6 hours prior to her gall bladder surgery which she had done. The next morning her appointment was at 7am. We arrived at the hospital sharp 6:30am and ended up sitting in bed for most of the day and were not called for surgery untill 4pm. At this point my mother had been nil to mouth for almost 20 hours. After the surgery had been done. She was in the recovery room for almost 3hours because they were short staffed and did not have a porter available to bring her back up to the ward. Later, I was told visiting time was over at 8pm and we new to go home. I argued with the nurse and said it's not my fault my mother had to wait for a porter untill 8pm therefore I will stay a little longer just until my mother was aware as she was given an anaesthetic which takes time to ware of. I left the ward... But later called the same ward to ask what time can I come In the morning to care for my mother? The answer I received was " she will not be needing anyone to care for her in the morning" and they also said that if they allowed me to come early morning other patients will want the same and we do not need extra people on the ward before visiting time. I tried to argue that this was meant to be a day case, fair enough she was called late and has been kept in overnight but why was it not an issue to have me waiting with my mum since 6am on the same ward? The staff were absolutely disgraceful the way they spoke to some of the patients, especially the ones with a Language barrier. Nurses seem to think they don't need to answer any questions if they don't want to and talk down to people as if they are doormats. We pay taxes and for what?Rude nhs staff who chose to this profession but act like it's been forced on them to care for patients in a ill mannered way! And one more thing... One nurse pulled forward the curtain and say next to my mum and whispered to the other nurse that she doesn't have anything to do so she's just going to sit down ( behind the curtain) for a while and was serious about it. Why? Lazy... Pathetic...rude... Ignorant nurses on the ward. Poplar Ward- there were definitely a few nurses who were nice but majority of them were disgraceful! I wish we had a choice of where to be referred to for surgery because I would have chosen Homerton hospital. If possible, don't go whipps cross!

Story from NHS Choices

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