"Can't Get through on the Telephone to Orthopaedics"

About: Barnet Hospital

Have called 3 times today , operator put me though to ddeaprtment and the it just rings till evenutally i got cut off, the last time i called i was cut off almost straight away. Not impressed.

Story from NHS Choices

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Response from Barnet Hospital

Thank you for taking the time and posting your experience at the NHS Choices website. As an organisation we are committed to learning from specific issues and from any mistakes we may have made. Hearing about where we can do better will help us to pinpoint exactly where to make improvements to the service and care we provide. I notice that your response is anonymous and I am therefore not able to investigate your comment in more detail. If you would like further help and assistance please liaise with the Trust’s Patient Advice and Liaison Service (PALS). PALS can be contacted on 020 8216 4924 or by email bcfpals@nhs.net. I will now forward your comment to the orthopaedics department and bring this to their attention.

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