"outrageously bad managerial communications with..."

1) Out patients telephonists give patients wrong information because they do not know and are too untrained to ask others. e.g. there is no email for a doctor's secretary when asked for by an urgently referred patient-Wrong. 2) Secretary denied receiving 3 phone messages with details of urgent tests taken and request for results. Then remembered- then said she didn't know I had a barium and scan despite having my details. Then ignored doctors request to reply to them re same results and blamed my doctors for not telling her I had the tests! 4 emails sent to outpatients department describing meeting with their manager and same request for results and appointment. No reply to any of them. After failing to contact anybody or receive a reply from PALS also- a very efficient and understanding caring manager in an entirely different department made me an appointment in a few days time-just like that!!!! Shame on all of those dealing with very sick patients who simply need results sent to their doctor and a follow up appointment. Bad..Bad..bad