"Third world treatment"

About: Cumberland Infirmary

My daughter aged twenty-nine was admitted by ambulance some eleven days ago with slight fits, never had any history of such. Had MRI and CAT scan with negative result. Kept there for eight days in a surgical ward and has not seen a neurologist as one not present at this hospital, waited up to four hours at times for pain meds for back problem still not sorted in ten months. Discharged on Friday to us with her eight and nine year old children also having to stay with us as she is a single parent. Severe fitting on the next day for twenty minuets, sick,choking, rigours and inner cheek bite, ambulance called taken to Carlisle hospital, stop on way for another fit, yet another fit in A & E all ended with drugs every time. Night in medical ward, medical consultant discharged her next day to go home alone with children, no drugs and with the advice if she fits again just to "ride through it". She is back with us now. Advice from NHS 24 nurse to ring 999 if fits last for more than three minuets, this is what will happen and as I tried the other day to get her to Borders hospital. A dog would get better treatment at the vet and I would not have been paying them for the last forty five years. Still no neurologist, no idea what's up, but alright it seems to carry on as normal, no advice as if to keep on driving, very scary state of affairs.

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Response from Cumberland Infirmary

Thank you for taking the time to tell us about the poor experience your daughter has received. Firstly we would like to apologise for the delay in pain relief that was provided to your daughter following her admission to the Cumberland Infirmary. We are very concerned by the experience you have described and we would like the opportunity to investigate the care and treatment being given to your daughter. If you feel able to contact us, you could call Lynn Anderson, who is our most senior matron for medicine and she would be happy to discuss this with you. Her telephone number is 07825996148. In the meantime, we have taken this opportunity to mention your feedback to our commissioners, who commission the neurology service in North Cumbria, in order that your concerns about the neurology input in your daughter’s care can be considered. Please accept our apologies again for your daughter’s poor patient experience which has also impacted on yourself and her children.

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