"My mothers release "

About: Arrowe Park Hospital / Gastroenterology

(as a relative),

My mother spent the last week since admission on Thursday 2nd Jan moving from ACU to Ward 22, finally released on Friday 10th. Jan

I understand she was diagnosed with a viral gastroenteritis.

She had only previously been released from Ward 27 on only Dec 20th, having spent some time correcting her known ischemic heart condition.

My complaint concerns her release.

Despite asking to be informed when she would be released, (my mobile number was recorded by staff on W22), no one called me.

The decision to send her home was made during Friday 10th, but awaiting her perscription lead to the unavailability of any ambulance transport to home.

A taxi was provided. My mother only came into hospital in her night clothes. Only a blanket was provided.

The heartless taxi driver dropped her off some 25 yrds from Homespray House entrance.

Considering she is 90, and had suffered considerably over the past few weeks he offered communication and no assistance from the taxi to the doorway.

She was left to walk with her bags on a wet and dark night alone in her night clothes

This is totally unacceptable!

As her only son living > 200 miles from the Wirral you can imagine the diffulty of communication.

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Response from Arrowe Park Hospital

We are very sorry and cocnerned to read about the experience you and your mother had. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however, we realise that there may be times when we do not always get things right. We will forward your comments to the relevant ward. However, we would like to look into these concerns further, if your mother would like us to. In order for us to do so, we require your mother's personal details. If your mother would like for us to look into these concerns, could you please contact the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address the concerns. May we once again offer our sincere apologies for what happened. Wirral University Teaching Hospital

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