"Hospital admission at Tameside Hospital"

About: Tameside General Hospital / Accident and emergency Tameside General Hospital / General medicine

(as a staff member),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

– I was admitted by ambulance to A&E at Tameside Hospital with suspected heart attack. Within 2-3 hours I had been examined, had several routine tests, seen a medical doctor and was moved to MAU. The nursing staff on MAU showed excellent care and consideration to all patients as far as I could see. One nurse/auxiliary nurse in particular, kept checking and making sure an elderly lady who was sat in a chair, was comfortable and had a blanket over her knees. She restored the ladies dignity and her care was nice to witness.

The MAU ward was well staffed and looked after. It had a good atmosphere, dedicated staff and cleanliness and all staff and doctors used the hand sanitizers. The panic button and water jug was in easy reach for everyone. All this was a great boost for helping to improve the patient experience.

I was moved from MDU to ward 31, where it had a depressing atmosphere, with not as many staff and where I had to wait a long time to see the doctor. When I saw the doctor, he was considerate and patient with me due to my hearing loss. I was told I needed bed rest which I said I could easily do at home.

When being discharged from ward 31 I was asked about what medication I was on, but I hadn’t been given any medication during my 2 day stay. I was told that if I did need medication to take home I would have to wait 2 hours for the prescription. As I had plenty of medication at home I didn’t need any.

I saw a significant improvement in nursing staff and with the turnaround from admission in A&E & MDU to ward 31, since my last visit 9 months ago in April 13. (9 months ago when admitted to A&E there seemed to be no procedures in place for staff to adhere to for a suspected heart attack. I was waiting for a few hours for tests and then the doctor never came back to see me as he said he would. I was also left with nothing to eat or drink. )

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for taking the time to post these very positive comments around your hospital admission and care you received. We have shared your comments with all the areas you have highlighted. We acknowledge the discharge process can on occasion be longer than expected however we would not want your safety compromised in any way. The environment on ward 31 is being addressed and we hope to improve the atmosphere for patients on this ward by having access to televisions.

Kind regards,

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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