"Repeatedly let down by CAMHS"

About: Cumbria Partnership NHS Foundation Trust / Child and adolescent mental health

(as the patient),

I have been repeatedly let down by the service since I was first refered to them at the age of 13.

There are long periods where I have been unable to contact appropriate staff.

care has been disjointed often having a different worker every session.

Staff members have acted inappropriately to the point where I no longer felt safe within the meetings and staff from other organisations have had to come with me.

At the age of 18 having received no real help I requested to be moved over to the adult services, this has not happened and I am now in a worse state than ever with my GP left to pick up the pieces.

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Responses

Response from Sharon Rome, Customer Services Manager, Cumbria Partnership NHS Foundation Trust

Dear letdown1

Thank you for leaving your comments on the Patient Opinion Website regarding your own experience of the CAMHS services over the past 5 years. I am sorry to read that your experience of this service has not been a good one. Part of the role of the Patient Experience Team within Cumbria Partnership NHS Foundation Trust is to support patients to raise and resolve any issues they have regarding the service that is provided to them.

Could you please contact the Patient Experience Team on 0800 633 5547 or email PET@cumbria.nhs.uk so that we can arrange for you, if this is your wish, to meet with the Children Services General Manager to discuss your experience.

thank you

Patient Experience Team, Cumbria Partnership NHS Foundation Trust

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