"Grateful and satisfied patient"

I first attended North Downs Hospital for a consultation with the gynaecologist about my prolapsed uterus and, eventually, was admitted for a vaginal hysterectomy to cure the problem. At all times, I was treated with politeness, care and deference as if I was a private patient. Even the chef called me 'madam' when he came round to see what I would like to eat. I cannot fault the care and attention given me during the whole time that I was within their care.

Story from NHS Choices

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Response from North Downs Hospital

Thank you for taking the time to provide this feedback. I am very pleased that we met your expectations during your time with us. Our aim for every patient is to ensure that we provide excellent care and service at all times.

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