"Ward 5 - A massive thank you"

My Mum, Cora, has been a patient on Ward 5 for almost 6 weeks and during this time she has received the highest standard of care imaginable and, as a result, Mum’s health has improved substantially. All the staff, without exception, have been very discerning and totally committed to Mum and exemplary in their work ethics. It has been a very worrying and emotional time for her family but knowing the professionalism, compassion and genuine kindness given has been an enormous comfort and we are truly grateful. The staff always ensured Mum was immaculately presented whilst retaining her dignity. We honestly do not know where to start to thank all the staff on Ward 5, they are all very special people.

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Response from Moseley Hall Hospital

Thank you for taking time to leave feedback and I am delighted to read of your mother's progress during her stay. I would welcome the opportunity to talk to you about your Mother's stay on Ward 5, in order to understand the specific details which made this such a positive experience for you and your mother. This can then be shared with staff in other teams to support learning and development. I would therefore be very grateful if you would contact me, Alison Last, Associate Director of Patient Experience on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk, in order to arrange a convenient time to talk with you. I look forward to hearing from you.

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