"Larch ward"

Thank you for letting us know about your concerns and we are sorry you were not happy with the care you received. Patients are usually asked on admission about pain relief either by the nurse or the doctor. We suspect you were meant for our admissions unit but because of bed pressures would have been re-directed to A/E. If a patient comes via ambulance there would be a handover from ambulance personnel to A/E staff and this includes pain levels. Analgesia is often prescribed and administered in the ambulance. Unfortunately at present there has been a high level demand for beds and patients are coming to A/E to await a bed. To ensure the patients are assessed the doctor from the assessment unit comes to A/E to assess the patients and initiate any necessary treatment to avoid any delays. In the assessment area we have nurses assigned to each room to look after the patients. On the other wards we have intentional rounding which is where a nurse goes around all patients every hour to ensure they are comfortable and have a drink and toilet needs attended to. We hope this has helped to clarify things for you.