"Furious"

About: St Mary's Hospital (Manchester)

You sent me home my waters had broke. I was in agony I could not stand sit or lie down. I threw up several times and you told me I wasn't in labour without assessing me because I couldn't feel my baby. well 7 hours later still no contractions that I could feel, I had my first baby at home on my bed. I was terrified I contacted you and you didn't even say sorry. I get that you are busy but this is unacceptable!!! Anything could have been wrong with my baby and you just sent me home. don't know why I pay national insurance

Story from NHS Choices

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the Patient Opinion website about your experiences in 2012. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail the care we provided to you.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from St Mary's Hospital

We are very sorry to receive your comments and concerns via the NHS Choices website about your experiences in 2012. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail the care we provided to you. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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