"Nightmare at West Morland Hospital"

About: Westmorland General Hospital

I had an appointment at this hospital I was not sent a letter, just a recorded message, when I arrived I had no idea where to go. When I finally arrives at the right department I was told to sit in a cold draughty area. People were coming in and being seen straight away. I felt invisible, I then had an angina attack luckily I had my nitro spray used it and sat waiting it happened again another attack. By this time I was well over my appointment time I had enough so I went to the reception and cancelled my appointment. What had amazed me no one notice that I was in trouble. I would like to say I did inform the reception when I cancelled my appointment that I had an angina attack but it fell on deaf ears.

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Responses

Response from Westmorland General Hospital

We were extremely concerned to read of your experience with us and would like to have the opportunity to investigate the circumstances, both so we can personally apologise to you for shortcomings on our part, but also to ensure we put systems in place to ensure your experience is not repeated for other users. Therefore we would ask you to please contact our Patient Relations department to allow us to carry out that investigation. Please would you contact them on 01539 795497

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