"I had a very distressing experience ..."

What could be improved

I had a very distressing experience with the chaotic car park facilities and the car park staff were very rude and hostile. I think it is wrong that the car park is run by a private company and that there are no penalty clauses in theor contract. I also think it is wrong that anybody, whether visitor or staff should have to pay for car parking at the hospital; there is ample room. I don't believe that the car park staff should provide security service, either. The whole car park/security situation should be examined on a proper cost/benefit basis and new arrangements made that will either benefit the hospital (and not the private sector) or make car parking free for all ~ this will help recruitment and retention of staff and make visiting/attending the hospital a better experience.

Anything else?

Car parking chaos and hostile car park attendants provide a BAD first impression of the hospital. We are not using the car park for frivolous reasons. It is not right to be put under stress like this.