"Day surgery"

About: Royal United Hospital

Very dissapointed in the set up of Day surgery you are in a mixed waiting room with gowns and with other relatives. Surgions did not have enough rooms to discuss patients surgery so was completed in waiting room. Very manic and not relaxing at all. Waited for 7 hours for surgery. After arriving fasted. Improvements are needed in this area. Medical Staff were good.

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Responses

Response from Royal United Hospital

We are sorry to hear that you were unhappy with your care at the RUH’s day surgery unit and that your experience was not a relaxing one. We’d be grateful if you could contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net so that we can look into this further.

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