"november 2013 hospital stay"

About: Castle Hill Hospital

i had a kidney removed due to cancer on ward 15 ,on arrival i was put in the main waiting room for 2half hours as there was no bed ,i was evenually given a bed on ward 14 and a meal( ,i was supposed to be nil by mouth from 6pm ,)i was assured i was 1st on the list in the morning this didnt happen i eventually went in theatre at 2 45 pm ,i was in recovery and then put on ward 15 ,the nursing staff was far too busy moving beds and cleaning to give the patients any attention ,i was told i would be going home the following morning as they needed the bed for his next days list this was within 6 hours of major surgery ,i was taken out of bed by physios at 7am the next day to see if i was fit to go home .on moving i bled from my drain and was put back into bed ,the food was inedible i asked a nurse if she would eat the soup she offered me and she said no way !i waited till my wife came to get me a sandwich , on discharge day i had to have hospital transport ,which i was sat in a chair waiting in the corridor for 12 hours .my discharge papers was not filled in no aftercare or drug instructions was filled in no information about what i had had done all left blank my own gp had to treat me for an infection of my wound but was unable to access any results as they had not (ward 15) filled in the required paperwork .it is now 6 weeks since my operation and i have not even had a follow up appointment .this experience has made me very dissillusioned with the n h s ,i require further surgery but i am having second thoughts on whether i will due to the poor care .

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. This is clearly not the standard of care we aim to achieve and we would like the opportunity to discuss this further with you in order to provide the reassurance so that the further surgery you require can go ahead with confidence. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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