"My parents' care"

About: Colchester General Hospital / Older people's healthcare

(as a relative),

Colchester Hospital - the ward sister promised to seek specialist help for my mother, traumatised in a horrendous accident, but 'forgot' to and insultingly said a week later 'How can I make it up to you? '; many of the staff were behaved in a rude and uncaring manner, one of them telling my mum off when she called her for help; the wrong cream used on a wound and my mother argued with when she pointed this out, to the point that she - elderly and distressed - had to call a specialist herself to stop the nurse; breaking patient confidentiality by giving out information about her whereabouts when moved, and offering a casual 'Sorry' after all the excuses were shown to be ridiculous.

In my opinion this is a shocking repeat of the terrible care my father received four years ago, when Colchester Hospital misdiagnosed him, left him shivering through the night, almost didn't allow him to eat all weekend...we kept a bedside vigil and saw things that would make you weep, poor standards and a total lack of care - hours spent gossiping around the nurses' station.

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Response from Paul Searle, Head of Communications, Colchester Hospital University NHS Foundation Trust

picture of Paul Searle

I apologise you’ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me the name of the ward, using the reference “My parents' care - Posted by Michelle Dee 10 1 2014,”, please?

Many thanks

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