"Never get through to the waiting times office"

About: Chase Farm Hospital

My GP referred me on 29th August 2013 for an endoscopy due to suffering from long term stomach problems. I saw a lovely surgeon on 28th November 2013 following my appointment being cancelled on 7th November 2013 by Chase Farm and was told that I was now on the waiting list for an endoscopy despite my GP requesting an endoscopy in August 2013. Don't get me wrong I am grateful for seeing the consultant as there is now hope my stomach problem can finally be fixed with surgical intervention. I have been trying to get through to the waiting times office and admissions and there is never anyone there to pick up the telephone. I have not even had a letter from the clinic I was seen at in November 2013 which I know is a legal requirement after a patient is seen at a clinic.

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Response from Chase Farm Hospital

I am sorry to read that you have had problems getting in touch with a particular department. I note that your feedback is anonymous and so I am unable to investigate and respond in more detail. However, I would like to suggest that you seek support and assistance via the Trust’s Patient Advice and Liaison Service (PALS) and provide your details. They will then be able to help you. PALS can be contacted on 020 8216 4924 or by email bcfpals@nhs.net. Thank you for taking the time to feed back your experience and please accept our apologies that they did not meet your expectations on this occasion.

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