"Never get through to Admissions or the waiting..."
About: Chase Farm Hospital Chase Farm Hospital Enfield EN2 8JL
Posted by Anonymous
My husband is on the waiting list since 7th November 2013 after being referred from our GP for removal of a lump to the back of his head. We have both tried on numerous occasions to get through to admissions and the waiting times office for the past 1 month, to see what the delay is in him getting a scheduled date for surgery. No-one ever picks up the telephone despite trying nearly every day of the week and different times throughout the day from 08.00 to 18.00 hrs. Now I am a nurse in the NHS and no that they are in breach with the 18 week wait from time of referral to actual treatment. The joke is that he was sent a letter in November to schedule a surgical date, when we both physically went into the waiting times office we were told to ignore the letter as the telephone number on the letter was not even a Chase Farm Hospital letter, we were told to wait for another letter in the post.