"Assessment with psychiatric nurse"

Was disgusted and upset with the overall experience of the psychiatric nurse I met with this week. She was rude, condescending, with no empathy or sympathy. I felt that she was implying that I was not doing enough to get better myself and that she could not be bothered to be there. She did not introduce herself to the relative I had bought with me. I found the whole experience very distressing and it did more harm than good. I was very upset and crying a lot during the assessment and she did not even offer me a tissue from the box that was directly in front of her on the table.

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Response from Green Lane Hospital

Thank you for taking the time to write this post. I am really sorry to read that you found your appointment distressing and that this upset you greatly. This is not how we would ever want anybody to feel after an appointment. I am very keen to speak to you about this in detail to ensure that we learn from your poor experience and to try to help. Please could you contact the PALS service on 0800 073 1778 or 01249 468 261 or by email at awp.pals@nhs.net. PALS is a confidential service and you can discuss your concerns with us. We can also advise and support you through the formal complaints process. PALS can act on your behalf when handling concens, liaising with managers and staff, to ensure that your voice is heard. We recognise the importance of your experience of the services you receive and value your contribution in improving the care we deliver. best wishes Jo Davis. PALS Manager - AWP

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