"Standards of Care"
About: St Peter's Hospital (Chertsey) St Peter's Hospital (Chertsey) Chertsey KT16 0PZ
Posted by Brian M
I am writing this on behalf of my Dad who has read it and agrees with the content. A few days ago he was admitted via A&E and ambulance after complaining of severe neck pain and with recent history of falls . The ambulance crew were excellent as were the staff in A&E and CDU . On visiting him on the ward he was allocated again all staff appeared polite and caring of dad and other patients . Dad was discharged late in the day after we were told he would be in for another night. His discharge paperwork showed he had been clinically and physio assessed. When I picked him up he was a little confused but very keen to get home . Within 12 hours he was back in an ambulance and back in A&E for about 7 hours having been diagnosed with a TIA he is now back home . At all times in a very very busy A&E the staff and incoming ambulance teams worked extremely well together to ensure patients were prioritised according to need and had the appropriate treatment all delivered professionally and with great care. I just question the pressure on beds may have resulted in Dad coming out to early currently I understand the hospital is at full capacity. When dad was In we were told he would be referred to occupational health and a falls unit for assessment as he lives alone . Yes someone from the falls unit called to speak to dad on his home phone but he was still in hospital . I have no other information . I fully accept that there is pressure on beds but when dealing with confused elderly patients it should be possible for the family to be more involved with the discharge process rather than just a call late in the day to say he has been discharged and he is sitting here in the ward waiting for you . When you arrive there has been a change of personnel and you can't get answers . I cant fault the care and it has in my opinion improved from 2 years ago but I do think the discharge process when the patient is elderly just needs looking at