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A and E visit with daughter

Story from nhs.uk

"A and E visit with daughter"

About: Colchester General Hospital

Ignorant belittling doctor made poor assumptions about our parenting skills. However the nurse was very good and we are glad she took over treatment of daughter. Not impressed with cleanliness as we had to wash dried blood off our daughters hand which came from the bed frame.

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Responses

Response from Colchester General Hospital 10 years ago
Colchester General Hospital

Submitted on 10/01/2014 at 09:28
Published on nhs.uk on 11/01/2014 at 03:00

I apologise you’ve not had a good patient experience. And I'm sorry to hear what happened to your daughter. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Accident and emergency services at RDEE4-Colchester General Hospital at 09/01/2014 19:19:16”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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