About: Dumfries & Galloway Royal Infirmary Dumfries & Galloway Royal Infirmary Dumfries DG1 4AP
Posted by Redbreast (as ),
I receive letters (First Class) each time an appointment is due for one of my many clinic appointments. I then have to phone (at my expense) to arrange a date - yesterday I held on for 14 minutes, progressing from 12 in a queue to 2nd, only to have the line transferred to main reception, who connected me via another line. Total time 22 minutes. Appointment agreed, but the centre insist on sending out another first class letter to confirm.
Bad practice, costing NHS too much in postage and staff time. Revert to one letter giving appointment and leave it to patient to 'phone if inconvenient. This would reduce staff costs and mail i think.