"response and care received"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

26th November 2013 inc no. 7398544

I woke in extreme pain and could not move my head at all. Eventually I called 999 as I had in effect gone into total spasm which was very frightening both to me[70] and my husband[82] The phone response was excellent and the ambulance was here while I was still answering questions on the phone. The paramedics were brilliant and explained I had acute torticollas[wry neck] They managed to get me upright, administered pain relief and gave me huge reassurance. I felt awful that I had had to call them out at all as I am usually very self sufficient. My total praise to your service and thank you so much. I am now fine. ,

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Thankful person

Thank you for taking the time to share your experience of our service.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients and their families when they need us most.

I have been able to identify the members of staff who attended to you, and will pass on your kind comments to them.

Thank you again for sharing your story.


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