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My treatment at the Royal Bournemouth Hospital

Posted By Maggie B

"My treatment at the Royal Bournemouth Hospital"

About: NHS 111 Royal Bournemouth General Hospital / General medicine

(as the patient),

Suffering from an extremely painful bout of gout, I arrived at the Royal Bournemouth Hospital's Out of Hours.

The receptionist was most courteous and made sure I had a suitable chair while I awaited my turn.

Julie, the nurse/practitioner who attended was kindness itself, asking her questions in a friendly but professional manner; she even got hold of my blood test results to reassure me.

The whole experience of the Out of Hours service (including phoning 111) was absolutely fantastic (but hope I don't have to use it again!)

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Responses

Response from Sue Mellor, Patient Experience Lead, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 10 years ago
Sue Mellor
Patient Experience Lead,
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 09/01/2014 at 16:33
Published on Care Opinion at 22:22

Dear Maggie B

I am sorry that you have been suffering from such painful gout.

May I thank you for taking the time to post such positive feedback and mentioning that the receptionist and nurse / practitioner provided you with high quality care.I will share your feedback with the staff involved so that they know you have recognised their committment.

I too hope that you never have to us it again, but if you do hope we always provide you with excellent care.

Regards

Sue Mellor

Head of Patient Experience

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