"Outstanding care"

About: Northwick Park Hospital

I was admitted to A and E yesterday afternoon via an ambulance after suffering an asthma attack. I was alone at the time and understandably a little anxious. Every member of staff I came across from the emergency response team, ambulance paramedics, booking in staff, nurses, doctors, ward orderly, porter and x-ray staff were really kind, explained what was going on and my treatment. They were professional and reassuring and made sure I was comfortable. Being alone they also asked if there was anyone they'd like me for them to contact. I was treated promptly and responded well to the treatment offered. A really amazing thing happened the next day when I returned to the hospital to collect some medication. One of the nurses saw me in the corridor. She called out "Lesley how are you feeling today?" I found that so touching that A) she recognised me - A and E is such a busy place. B) she remembered my name C) she took the time to ask how I was doing. That is beyond clinical care, that's proper care, where you're treated as a person.

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Responses

Response from Northwick Park Hospital

I was delighted to learn that you were so pleased with your experience when in A&E and will, of course, pass on your very kind comments to all the staff concerned. I know that the doctors, the nurses and the many other people who contribute to the care of patients, will greatly appreciate your kind words. It makes such a difference to morale to know that efforts have been appreciated.

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