"So many problems with the antenatal clinic!"

I'm only half way through my pregnancy and am growing more and more concerned about the antenatal care I'm getting in this clinic. I'm not an over anxious mum, but this place just seems unable to accomplish basic tasks. The midwives I've seen have been fine, but why is there always a minimum 1 hour wait for an appointment? How is this acceptable practice? Someone must be doing something incorrectly! Trying to book an appointment is an absolute nightmare as well. How can it be reasonable to spend hours in a queue on a the phone to make a simple booking??! This is not ok. Does anyone ever answer this booking line? This is far below a basic standard one would expect, much less a good service. It makes me think I'm in some third world hospital. Please someone say this is not acceptable and something is being done about it! I'm beside myself with the low, low standards.