"Poor discharge procedure"

About: Gloucestershire Royal Hospital

My Father was admitted to Gloucester a couple of months ago. On that occasion we went to visit and found he was not on the ward, he was waiting to be transferred to another hospital. No one had informed us this was happening and to make matters worse on arrival at Stroud no bed was available so he was returned to Gloucester. He has since spent another 4 weeks in Gloucester. Yesterday we went to visit and again he was not in the ward, he was in the discharge waiting area. Why can't staff do something as basic as communicate with family members what is happening? This is epecially important if the patient is elderly, vulnerable and confused. It was also clear that he could have been discharged much sooner if an assessment had been carried out earlier, instead he took up a bed when there was no longer a need for nursing care.

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Response from Gloucestershire Royal Hospital

Hello, Many thanks for taking the time to share this feedback with us. We're concerned to hear about your and your father's experience at GRH and understand your frustration. We would like to gain a few more details so that we can find out what went wrong in this instance and pass this feedback onto the teams involved in your father's care. Would you be happy to get in touch with our Patient Advice and Liaison Service (PALS)? You can call them on 0800 019 3282 or email pals.gloucestershirehospitals@glos.nhs.uk Thanks again for sharing your comments with us. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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