"Outstanding skill and care"

About: West Heath Hospital

We cannot speak too highly of the care and skill mum has been shown in her time at West Heath Hospital (ward 11). The decision to concentrate services together to best support more elderly patients recovering from orthopaedic surgery is a really good one as it allows for focused targeted support. Special mentions must go to the physiotherapy team who have encouraged mum to have renewed confidence in her mobility. All of the nursing team have also been unfailingly thoughtful and shown high levels of skill combined with empathy. Thank you very much! PS We are also very impressed with the care and consideration shown to family visiting mum. In particular, dad has been made to feel very welcome (especially on Christmas Day!).

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Response from West Heath Hospital

Thank you for your feedback which has been shared with the Ward team. Each month we like to highlight examples of compassion in practice to enable staff to learn and develop, and your experience is certainly one which we would welcome the opportunity to share. With this in mind, we would be keen to talk to you to find out more of the detail behind your feedback. Please contact Alison Last, Associate Director of Patient Experience on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk to arrange a convenient date and time for this. Thank you.

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