"Horrified to receive a £100 parking fine"

About: Royal Free Hospital / Accident and emergency

(as other),

I am shocked and horrified to have received a £100 parking fine in the post following a very sensitive recent visit to the Royal Free Hospital even though I was parked within a disabled bay by A&E on the ground floor, clearly displaying the blue badge.

Over the last 10 years or so, I have unfortunately had to attend the Royal Free Hospital on numerous occasions and have never been penalised like this.

The parking charge letter shows that I was at the hospital from approx mid-night until just after 2: 30am. Disabled blue badges always allow at least 3 hours parking and my stay was thankfully within that time frame.

The supposed offence is not even outlined on the parking charge letter, the notice just talks about private land and users of the car park are bound by terms and conditions etc.

Are disabled parking bays not for the use of Disabled Blue Badge Holders?

I am very distressed by this notice! ! !

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Responses

Response from Royal Free Hospital

Thanks very much for taking the time to leave a comment, we are sorry that you have been fined after parking at the hospital. We would be happy to cancel this Penalty Charge Notice if you email us at rfh.communications@nhs.net We replaced our pay and display parking system for a pay on foot scheme on 14 October 2013. Pay on foot is more appropriate for a hospital environment as it ensures that patients can pay for the parking that they use and will not have to anticipate how much time they will require. In addition, the new equipment has enabled payment to be made by other methods. Whereas previously it was a cash only system, payments can now be received by card, cash, text or even by downloading an app. The changes to blue badge holder scheme ensure that the holder of the badge receives four hours of free parking close to the entrances of the trust and all we require is for the badge holder to register their attendance with the security or main Pond Street reception and their stay will be validated. They do not need to return to their vehicle and can just continue to their hospital appointment. This has created improvements for our car parking users, as it has created a calmer and controlled environment, increased turnover in controlled bays and removed abuse of the blue badge bays whereby previously vehicles had parked up for a day or even days at a time. In addition, blue badge holders are entitled to four hours free parking at the Royal Free, more than the three hours offered in local streets.

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Update posted by Shmira (other)

Many thanks for your helpful and informative response.

I have sent an email to you as requested.

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