"Poor standards of patient care / communication."

About: Colchester General Hospital

Staff seem to forget that patients actually have feelings. It is not acceptable for doctors / nurses to confer about a patient at the bottom of her bed and then all walk away without speaking to the patient. I was ill but I am not stupid! Communication among departments seems to be non-existent such that doctors / nurses seem not to have the full picture regarding their patient's medical history / current condition. Discharge arrangements, as always, are a joke. To be told I am being discharged and then, with my husband, to have to wait hours for a discharge letter (which turns out to be an unintelligible document) and for medication to be sorted out, is distressing, all the more so when staff deliberately ignore me rather than keep me updated as to what is actually happening.

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Responses

Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Respiratory Medicine at RDEE4-Colchester General Hospital at 07/01/2014 19:47:56”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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