"no compassion from ward staff"

My son is four and recently had a tonsillectomy on ward 11. As an overnight case was horrified when we were expected to carry /drag him and his bags a fifteen minute walk and up two floors in a busy lift to find an overnight bed for him on another ward this was at 19.00hrs. Prior to this the theatre team and anaesthetic team were professional whilst also being very friendly and reassuring. His daytime care back on the ward was minimal we had to beg for painkillers for him 8 hours after he last had any. There was no warm smile or engagement of conversation with him felt like we were a burden on the staff. Syringes were thrust at us to adminster my sons meds he was deprived of half his prescribed painkillers and was in constant agony. He had many frowns and scowls from a staff who should not work in a care enviroment if they have no compassion. Night nurse was brilliant and they should have more staff like her. Relieved when we trecked back to the ward the next day to be discharged. Have been able to persuade my son to eat with threats of a return to Ward 11.