"Excellent care in Cardio Day Unit"

About: The James Cook University Hospital

In December 2013, I had a catheter ablation done, which is a routine procedure. However, I was extremely nervous and all the staff were wonderful, reassuring and professional. From my first consultation through to the procedure and being discharged, everyone was first class. Everything was explained fully and the team in the catheter lab were exceptional. I would have no hesitation about any further procedures, although hopefully I will not be returning! Many thanks to everyone.

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Responses

Response from The James Cook University Hospital

Good afternoon Lorraine Thank you for your comments regarding the care and treatment you received from the Cardiology Department at The James Cook University Hospital. It is aways pleasing to receive words of thanks and I very much appreciate you taking the time to contact us. I shall certainly forward your kind words to the staff involved who I am sure will be equally pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk With best wishes Mrs Linda Oliver Patient Experience Co-ordinator

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