"Day Surgery 02/12/13"

About: Musgrove Park Hospital

My mum had day surgery in the day surgery unit last week. It ran so smoothly from the moment she went in at 8am until I collected her at 4.30pm. I rang the hospital a couple of times to check her progress and they made me feel as if it was no trouble and also put me through to speak to my mum personally. The staff were so friendly and kind and very considerate and made sure that we knew exactly what had happened and what to expect in the next week. The following day she had a courtesy call to check how she was and again explained what procedure she had done. So thankyou to all who made it to be a pleasurable experience from Reception through to the clinical staff.

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Responses

Response from Musgrove Park Hospital

Thank you very much indeed for taking the time to write to give praise to the staff who cared for your mother during her day surgery treatment at Musgrove last week. It is always a pleasure to receive commendations such as yours and I thank you for your kind comments which I will pass on to the staff in the day surgery unit. I hope your mother is making a speedy recovery. Thank you again for your thoughtfulness in writing. Lucille Hoose. PALS Lead

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