"Unacceptable care"

About: Queen Elizabeth The Queen Mother Hospital

My father is still presently in hospital. He was taken into hospital for kneaumonia which has been treated and seems to be working. However at the same time as his kneaumonia he is suffering from severe back pain and cannot move he is in so much pain. He has been prescribed morphine and they are still working on the correct dose which shows how intense the pain is. Because the kneaumonia is now under control they are discharging him. The other symptoms are still the same but because he was not admitted for his back they have deemed he is good enough to go home. Occupational Health assessed my father today and what surprised me is he can barely site up for more than a few seconds but they managed to get him up and walking with a climbing frame and have deemed him fit to leave hospital. The first ward were so busy they forgot to give him his medication which sat on his table for approx 6 hours and now you have Occupational Health deeming someone who struggles to sit up and eat his food fit to be discharged from hospital. Leaving a commode by his bed and telling his poorly wife to take it home is not in anyway acceptable and they should be ashamed at the way they treat people. Both the OT and whoever allocates equipment need to carry out some refresher training in patient care as so far it is lacking across the board. Absolutely appalled at the treatment he has recieved and i truly feel sorry for the people who have no one to fight there corner. Disgraceful, why pay your tax and NI all your life and then have the pleasure of being treated this way

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing feedback and I am glad to see that you father is recovering from pneumonia. I can understand your concerns about your fathers chronic back pain. It sounds as if the medical team have suggested that continuing his treatment at home will support his continued recovery. This is often achieved more effectively at home with support.

Please do email me on Julie.pearce1@nhs.net and I will ensure that we have communicated effectively with your father's GP and community team.

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