"Millenium Wing level9a Royal Sx County Hospital..."

About: Royal Sussex County Hospital

My partner was transferred to the above ward on 3rd December 2013, after spending 10 days in ICU, whilst waiting to be transferred to the rehab centre at Princess Royal Hospital, Haywards Heath. The lack of communication and general vague response I received as to the treatment he was receiving, the medication he was being given and the progress he was making, by the nursing staff was not acceptable. I should have been introduced to a senior member of his medical team and kept up to date with important issues. It would have been to Stuart's advantage if this had happened. He had been on the ward for almost 2 weeks, when, feeling at the end of my tether with this dysfunctional place, I eventually got to speak to someone and arranged to meet her the following day. Apparently, although I had had constant contact and good feedback during his time in ICU, and my name appeared on his notes, they claimed to know nothing of me. ICU were also aware of his hearing problem, which I would hope was also written in his notes, but the ward seemed to think he was difficult to communicate with and confused, whereas he was not able to hear what was being said. It is so important that a patients's next of kin is kept informed and introduced to a senior member of the patient's medical team. Stuart lost a great deal of weight, was dehydrated,and not sleeping well. His condition was deteriorating rapidly. Having me to speak up for him, and getting him discharged, when I did was so important. I pity any patient on that ward who does not have anyone on the outside to take control of the situation for them.

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Response from Royal Sussex County Hospital

I was so sorry to learn of the poor communication you experienced on the ward and appreciate that this can only have added to what was already an extremely difficult time for you both. We would very much like to look into your concerns in more detail. If this is something you would find helpful please do contact the complaints team either by telephone 01273 664511 or by emailing us at complaints@bsuh.nhs.uk

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