"rubbish care!"

About: Hull Royal Infirmary

my son is 9weeks old and I had to rush in to children's a&e in hull... my son has got a rash on back, belly, chest and neck, he is chesty, not breathing properly, not feeding and has a lump on the back of his head and the doctor just fobbed us off and said its completely normal how on earth Is that completely normal for a 9 week old baby! I have had many bad times in this hospital the way some of the staff treated me in the womens and childrens after I had my son.... its discusting!

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Response from Hull Royal Infirmary

Dear Amber Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. I hope that you son has improved in health, however, if he is still unwell, please visit your GP or out of hours GP in the first instance who will be able to assess your son and give advice. Your health visitor is also a good resource to call on if you are concerned. If he becomes acutely unwell then do not hesitate in attending the emergency department. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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