"No proper care - 3 days in a French hospital."

About: John Radcliffe Hospital

My GP send me to A&E. I had massive stomach aches, fever, no more appetite, fainting, I couldn't breathe normally and he found blood in mu urines. He was worried and clearly told me. I arrived in A&E, had a blood and urine test done. After 4hours without any news, I asked for an update. The doctor said that my blood "looked" fine when he looked through the glass? Urine sample was forgotten. I told him. He said it would be an extra 2hours to get the results and that I was better off going home, that I was fine and I will feel better. The next morning, was the worst.. I couldn't get out of bed because of the pain all over my body. I was sick, cold, warm, and fainted. I was on my own as my roommates work. I took the bus and went back to A&E, I was so desperate I needed help.. I arrived there, another doctor saw me. He said I maybe had muscle pain from walking? I am 22, and I run twice a week since I was 16. Which I told him, I said I thought something was wrong with my kidneys, or maybe another organ inside but that I needed him to help me that I couldn't take it anymore. The last time I went to see a doctor was 3 years ago, I'm never ill, always fine and taking care of myself. I said that if I was there it's because I knew something was wrong. He sent me back home. As no one would help me in a hospital, I didn't know what else to do. I took a plane ticket to France to go and see a specialist, I was so desperate that I would have done anything. Turned out I had kidney stones and a liver infection. All three organs (2 kidneys and liver) were infected. The doctor said that as I wasn't cured in time, the kidney infection infected my liver. I stayed in a French hospital for three days, under very strong medication. I, of course, missed a whole week and a bit of work. Paid a plane ticket to France + trains + hospital and medication. I am very disappointed and angry. I will never recommend the JR hospital to anyone, and will tell that story to people I know and meet. I literally couldn't believe it. I couldn't believe how much energy I've put in trying to convince doctors that I was ill and needed help. I really hope that the next person who shows up with kidney stones or infections will be cured properly and will not have to go through all this like I did. I am really upset and very very disappointed

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Responses

Response from John Radcliffe Hospital

Thank you for raising your concerns regarding the recent experience at the John Radcliffe. I was very sorry to hear that you found your experience with us was less than satisfactory, and we would be happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Deborah Dunn, Complaints Operational Manager on 01865 223257 or at complaints@ouh.nhs.uk to discuss the complaint process.

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