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poor or lack of compassion

Story from nhs.uk

"poor or lack of compassion"

About: Conquest Hospital

I was in labour with my second child and did the whole labour on my own without the help of a midwife the only person that was helping me was my mate then after the birth I asked to be shown how to breastfed my newborn son and kept asking over for next five days not one single member of staff helped me. the staff were rude and impatience at times when I had forgotten to take my meds through to having very little sleep as my son was unsettled

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Responses

Response from Conquest Hospital 10 years ago
Conquest Hospital

Submitted on 07/01/2014 at 12:08
Published on nhs.uk on 08/01/2014 at 03:00

We're very sorry to hear that you were dissatisfied with midwifery care at the Conquest Hospital. As a Trust we are committed to giving the highest quality of care and often receive many compliments for staff within Womens Services. We're therefore concerned to read your comments and would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090 or by email at: PALSH@esht.nhs.uk. In the meantime we will ensure your comments are passed onto relevant senior staff. Thank you for taking the time to provide feedback. We apologise for the delay in posting a response.

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