"Shambles"

About: Cheltenham General Hospital

Arrived at 1015 ready for a 1030 appointment sent down for an X-ray, sat there for an hour and ten mins only to be told I do not need one as I had one last week, I now have to sit here for god knows how long to see the doctor. One poor woman has been sat here since nine o clock and she still not been seen. Very poor organisation today.

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Responses

Response from Cheltenham General Hospital

Hello, We're sorry to hear about the unnecessary delay you encountered in the x-ray department. We'd like to investigate this further so that we can improve this service for the future. Would you be happy to give our PALS team a call so they can take a few more details? You can call them on 0800 019 3282 or email pals.gloucestershirehospitals@glos.nhs.uk Thanks for taking the time to share your feedback with us. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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