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Doctors and clinical staff good, appointment...

Story from nhs.uk

"Doctors and clinical staff good, appointment..."

About: Huddersfield Royal Infirmary

2 children under ENT and other paediatric departments HRI. Appointments often sent out last minute, frequently in school holidays, and date/time often changed by the hospital at short notice or not sent out at all. Nightmare for working parents. The doctors and other clinical staff who have always been attentive and helpful and I'm sure this apparent disorganisation/ understaffing is not good for them either.

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Response from Huddersfield Royal Infirmary 10 years ago
Huddersfield Royal Infirmary

Submitted on 17/12/2013 at 09:48
Published on nhs.uk on 05/01/2014 at 22:29

We are sorry to hear that you have not had a very positive experience of our appointments system. If you would like us to investigate further on your behalf, please contact our Patient Advice and Complaints Service on 0800 013 0018 or by email to patientadvice@cht.nhs.uk. We are, however, pleased to hear that you seem happy with the doctors and clinical staff. Many thanks for posting your comments, such feedback is valuable to us.

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