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Poor quality of treatment

Story from nhs.uk

"Poor quality of treatment"

About: University Hospital Of North Durham

Having recently been a patient at this hospital , I was not impressed by the quality of my care. The 19 hours I was an addmited patient on a ward , I had 2 cups of water and a bowl of cornflakes. I arrived in ward and waited a hour in a seat for my bed to turn up. Staff too busy to care for patients , not their fault , as i observed they never stopped working. No follow up letter to my GP . I was left thinking that this experience was a reflection of the whole of the NHS , but having recently been a patient at The Queen Elizabeth Hospital Gateshead for over 3 weeks , I can state that it is the DUH that is the problem not the NHS.

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Responses

Response from University Hospital Of North Durham 10 years ago
University Hospital Of North Durham

Submitted on 09/12/2013 at 11:04
Published on nhs.uk on 05/01/2014 at 22:34

Thank you for providing feedback on your recent visit to the Cardiology department at University Hospital of North Durham. I am very sorry to hear that you were unhappy with the lack of care you received and the lack of communication back to your GP following your stay in hospital. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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