"Mixed review"

About: Russells Hall Hospital

I underwent ultrasound scan at 9.30am and left waiting for four hours for results. After alerting staff that nobody had comeback to me, I was admitted for appendicitis and was then transferred to the scanning room from the waiting room to sit for a further 5 1/2 hours on a chair until a bed became available on a ward. Following this, I was starved for an entire 39 hours waiting for appendectomy as my surgery was cancelled and rebooked due to an emergency? Sorry but this level of service is not good enough. The surgery and post op care provided here we're first class. All staff here deserve medals working in such a difficult, busy and a challenging environment. It is obvious that the hospital resources are strained but attention to overseeing patients could result in more serious consequences one day.

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to give us feedback about your experience of our hospital. We are pleased that you were impressed by the care you received both during and after surgery and by the staff who looked after you during your treatment. We are sorry that you had to wait longer than you would have liked to be admitted to a bed on one of our wards. There are times when the hospital is particularly busy, especially during the winter months, that patients sometimes have to wait for a bed to become available before we can admit them. Unfortunately we do occasionally have to rearrange operations when emergency patients with very serious or life threatening injuries require surgery. The nature of these injuries mean that these patients must be given priority. If you would like us to look into the issues you have raised further please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 so we can investigate your experience in more detail.

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