"Eye Casualty & Clinic"

About: Leicester Royal Infirmary

I visited the Eye Casualty Clinic on Monday 11/11/2013 and had a thorough eye examination and was referred to the Eye Clinic Surgeons as the doctor said there might be a possiblity of a retina tear. She tried to get me in the same day but there were no vacancies, so I was given an appointment for Thursday 15/11/2013. During my visit I found the staff pleasant and very efficient, and took less than two hours! Far less than I was led to believe. On Thursday, I had a scan and another very thorough examination,but as there was still bleeding of the eye, I was asked to come back in a fortnight, by which time the doctor hoped the bleeding would have cleared and any tear would be visible. I left with the advice of if any flashes or shadows occured to come back asap. Again, all within 2 hours. The clinic was very busy, but I thought it was very well organised with plenty of staff on duty - when do they get a break?? After all the negative reports - a very big positive!! Thank You

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Responses

Response from Leicester Royal Infirmary

Dear reviewer, Thank you very much for sharing your recent experiences of the Ophthalmology teams and Eye Clinic at our hospital. In is no secret that the service has faced some criticism over the past few months, but your review is a testiment to the hard work and dedication of the team who have ensure that the high level of patient care has remained throughout some administratively difficult changes. We have passed your praise onto the teams, so they can read your great review during their break! Kind regards Communications Team Leicester's Hospitals

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