"Appalling service for cancer patients"

My father is suffering from terminal cancer and has been in and out of this hospital. today I got through to the reception on the third attempt to be put through to the correct ward, he had been moved since my last visit, the recptionist 'said in a loud voice,' this woman wants to visit her dying dad, but unless she lives in timbuc, bloody too, don't know why she doesn't know where he is. if he was my dad I'd know'. when I asked for her name she said, ' I'm not getting involved in this' when I asked her why she thought she had the right to make sweeping judgements about callers she refused to give her name. My brother and myself share the care of my mother who has dementia, and my dying father, he visits daily, as he lives locally, but I wanted to visit that day and didn't know where he had been moved to since my last visit last week, I live further away. to be met with this kind of attitude in a hospital is appalling beyond belief.When all I was trying to do was find out wher my father had been moved to when I visited the hospital later that day. I have along journey. I can't beleive staff with this attitude are still employed at the hospital. I called at 15.30 on 12/11/13 so whoever was on reception at this time wouldn't be hard to find. I work for a publicservice and would be sacked for such behaviour.