"treatment of renal patients"

whilst staff of renal unit are totally dedicated in there care the problem arises with the service of patient care transport we have 3 patients who travel together some days 2 are picked up some days 1 taken home others left for up to 2hours if there name isn't on list not allowed to pick them up staff ring every day asking where is there transport when you have patients in there 70s and 80s who are on 4hrs of dialysis plus 2hrs waiting to get home its not on