"Discharged alone during the night"

About: University Hospital Of North Durham

My daughter was admitted to A and E as an emergency with psychiatric problems. After spending 4 hours on a trolley in A and E she was transferred to Ward 3, she was on a drip which leaked all over her clothes because it hadn't been set up properly. After waiting for 1 hour+ for attention someone finally changed it. Saw psychiatric nurse the following day, was told she would be contacted after she got home once discharged, one month later she's still waiting.All basic checks were done, blood tests completed, but after spending all day with her, results of blood tests hadn't come back so left expecting her to be discharged the following day. At 1.30am received a phone call from my daughter to say her tests were clear so she'd been asked to leave. When I got there I found her standing distressed outside the hospital in her pyjamas. No discharge letter had been given, she was told it would be forwarded to her GP, as yet it still hasn't arrived. I can certainly believe news reports that mental health care is in crisis

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your daughter’s recent visit to the Accident and Emergency department and Ward 3 at University Hospital of North Durham. I am very sorry to hear that both you and your daughter were unhappy with the care received on this occasion. Please accept our sincere apologies for not providing your daughter with the appropriate discharge paperwork. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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